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On the 1st of March 2016, two journeys began together at VLH (now ER Hospitality). Exactly ten years later, as we celebrate International Women’s Day, it’s the perfect moment to honour a colleague who has been a constant source of energy and reliability: Veronique Koo. “True impact doesn’t always need a megaphone. This International Women’s Day, we honour Veronique Koo, whose modest approach and tireless hard work speak louder than words ever could.” The Global Ambassador Veronique doesn’t just manage markets; she represents our brand on the world stage. Whether navigating the bustling trade fairs of China (2019), Saudi Arabia (2024), or her frequent successful missions to India (2024 & 2025), she handles the South African, Russian, and Indian markets with unparalleled grace—alongside Nisha Maistry and Magali Petite. The Office “Wikipedia” If you need to know about a contract change from three years ago or a specific hotel procedure, you don’t need a search engine — you need Veronique. Known as the office Wikipedia, she has a legendary eye for detail. She keeps track of every communiqué, every contract amendment, and every promotion. But her knowledge isn’t just for show; she is always ready with a clear explanation and a helping hand. The Heart of the Team: A “Yes” for Everyone If there is one quality that defines Veronique, it is her adaptability. She has a winning quality that is rare in any workplace: she always says yes to helping others. We saw this most clearly in 2020. When a colleague in the wedding department fell ill, Veronique stepped in without hesitation to ensure everything ran smoothly. “She’s like a firefly — always on the move, always active, and she always achieves what she sets out to do.” Politics, Serials, and... KFC? Beyond her professional excellence, Veronique is a woman of vibrant character: → The News Junkie: She knows all the breaking news before it even hits the desks. If there’s a debate on Top FM, you can bet she’s tuned in. → The Foodie: She appreciates fine dining, but her soul food will always be KFC fried chicken. → The Joie de Vivre: From her love for her cats to the rhythmic vibes of Eddy Tmb and her favourite serials, she brings a unique personality to our team every single day. A Toast to Ten Years Sharing a work anniversary is a special bond, and watching Veronique evolve over these past ten years has been an inspiration. She proves that being “modest” doesn’t mean being quiet—it means letting your actions, your kindness, and your expertise speak for themselves. Happy International Women’s Day, Veronique! Thank you for ten years of saying “yes” — and for being the glue that holds so much of our work together.

Matías Juda Ungar works in luxury travel. Together with his wife, he co-founded Pasifika Viajes in Spain — an agency specialising in premium Indian Ocean destinations. The Maldives for years, Mauritius increasingly so. This year, he discovered Bel Ombre. We asked him three questions. You seem to have fallen for the Bel Ombre region and its heritage... "Absolutely. What is fascinating about Bel Ombre is its aesthetic coherence. The Château de Bel Ombre — its historic architecture and refined atmosphere — brings a depth you only find in places steeped in history. A luxury of character." « This estate pulls off the difficult feat of blending wild, mountainous nature with coastal elegance. » You mentioned the architecture of Heritage Le Telfair. Why is that an asset? "The Telfair architecture is remarkably refined. It pays tribute to the island's colonial past with a very contemporary lightness — a constant visual pleasure for the discerning traveller. Where the Maldives lean into organic, futuristic design, Mauritius bets on timeless elegance. That diversity is a gift for our clients: they can choose between the poetic isolation of an atoll or the historic charm of a Mauritian estate." What role does the MTPA play in shaping this perception in Spain? "The MTPA does essential ground-level work. By being more present in the Spanish market, it helps travel agents articulate these nuances. It's not about saying one destination is 'better' than the other — it's about advising clients based on what they're seeking in that moment: the total intimacy of Maldivian lagoons, or the natural and cultural richness of Mauritius. Respecting both models is the key to great advice at Pasifika." What Matías Juda Ungar describes so elegantly is perhaps the essence of authentic travel counsel: never oppose, always reveal. And in that revelation, Mauritius doesn't need to prove anything — it just needs to be well told.

Some arrivals feel like a deep breath finally released. When Megan Fuglset steps at Heritage Resorts in Bel Ombre, something in her eases. Born under the South African sun and now rooted in the breathtaking, frost-edged landscapes of Norway, Megan knows both faces of the world — the one that invigorates, and the one that restores. This week, she's come for restoration. With family. For something that matters. A Professional Who Knows How to See Megan is no ordinary traveller. As a Travel Designer at Blixen Tours Norway, she ranks among Heritage's top sellers in the Scandinavian market. What she recommends to her clients, she knows intimately — the textures, the light, the quality of silence. When she describes Le Telfair to a discerning client, she draws from lived experience. When she evokes the spirit of Awali, she speaks from memory as much as from any product brief. It's this dual perspective — the professional's eye and the traveller's heart — that makes her stay something more. She arrives knowing exactly what to expect. And yet. The Welcome That Changes Everything Some things cannot be trained. The way a team instinctively reads a guest, anticipates what they need before it's asked, adjusts their energy accordingly. At Heritage Resorts, Megan and her family were received with precisely that kind of attention — understated, genuine, perfectly pitched. Not the rehearsed smile, not the recited protocol. Something rarer: the authentic warmth of people who genuinely love what they do. For someone who spends her professional life assessing hospitality, that kind of moment doesn't go unnoticed. A Mauritian Birthday At the heart of this journey lies a milestone: a teenager’s bridge into adulthood. We trade screens and notifications for a morning lost in the turquoise lagoon and an evening of celebration at Gin’ja. It is a gift without ribbons, built to be felt rather than held. While Norway remains locked in a sub-zero winter, the only frost here is the ice melting slowly in a tropical glass. "To sell a dream, you have to live it. And there is no dream quite like the Bel Ombre lifestyle." Megan leaves with what she came for: the quiet confirmation that everything she has championed for years is worth every word. And perhaps, somewhere beneath it all, the certainty that the warmth of the South never truly left her.

Lydia Kortekaas Some professionals let their loyalty speak for itself. Lydia Kortekaas is one of them. After eighteen years with Silverjet — a remarkable tenure in an industry where careers rarely stand still — she has recently joined Jambo Safari Club Tours, stepping into a new chapter that promises to be as rewarding as the ones before. In the Dutch luxury travel world, Lydia's name carries weight. Not because she seeks recognition, but because those who have worked alongside her tend to say the same thing: someone serious, passionate, who knows her destinations inside out. "Lydia is one of those professionals who doesn't need an introduction. Her track record does the talking." At Heritage Resorts, she is a familiar face. For years, she has returned to Bel Ombre with a familiarity that goes well beyond a commercial relationship. She knows the teams, she knows the properties, she understands the spirit of the house. And it is precisely this deep knowledge of Bel Ombre — and of the Indian Ocean islands more broadly — that she now brings to Jambo Safari Club Tours. A rare asset, built on the ground, visit after visit, island after island. That blend of professional rigour, genuine curiosity for her destinations, and human warmth is what makes Lydia a valuable voice for any operator looking to position the Indian Ocean seriously within their offering. On the golf course, she is equally at home. A dedicated golfer, she experiences the product from the inside — and for a resort like La Réserve Links Golf, that is anything but a small detail. She doesn't sell what she doesn't know. At Jambo Safari Club Tours, Lydia takes all of that expertise with her. We wish her, with real pleasure, a wonderful new beginning.

Some partners you recognise straight away. Mathieu Gloaguen, founder of golf tour operator My Golf Trip, is one of them. Behind the title of France's Best Outbound Golf Tour Operator at the 2023 World Golf Awards in Abu Dhabi stands a man shaped by the unforgiving links of Brittany — someone who made precision his trademark long before any award confirmed it. Brittany is more than a region of character. It is the cradle of French golf, home to century-old courses like Dinard Golf, founded in 1887. Carved by Atlantic winds and greens that leave no room for error, it is here that Mathieu developed a simple philosophy: a successful golf trip leaves nothing to chance. That conviction now travels with him all the way to the south of Mauritius, where Heritage Awali is waiting. Mathieu, your Breton roots are a real signature. What has that golf culture given you? "Breton courses test you completely — your technique, your patience, your ability to read the wind. It builds a standard you carry into everything you do. When I design a trip for my clients, I start from the same principle: nothing should be left to chance." Why has Heritage Awali become the go-to destination for your groups? "The combination is unbeatable. Le Château Golf for character and technique, La Réserve Links for world-class challenge — and between the two, a luxury All-Inclusive where the after-golf experience is as carefully crafted as the course itself. My clients want the full picture. Bel Ombre delivers it." Managing group logistics from Brittany to the south of Mauritius is quite an undertaking. How do you approach it? "Flights, transfers, tee times, each player's preferences — everything is mapped out in advance. But when the group arrives and sees Awali for the first time, and the smiles appear... those moments make every hour of preparation worthwhile." « Golf is a promise. My job is to make sure Mauritius keeps it — on every swing. » — Mathieu Gloaguen, My Golf Trip From the Atlantic links of his native Brittany to the fairways of La Réserve, Mathieu Gloaguen has built more than an agency — he has built a vision of golf travel where the quality of the course and the warmth of the welcome are inseparable. The momentum heading into 2026 is real. And when an operator of this calibre renews his trust in a Domaine, it is rarely a coincidence.

A senior wedding and honeymoon specialist based in Prague, she crafts ultra-intimate ceremonies for couples who have seen it all. After visiting the ER Hospitality Group portfolio, her verdict is clear. For Karolina Dundar Hujeckova, a destination wedding is never an ordinary trip. It is the investment of a lifetime — and for her Czech and Slovak clients, flawless is the baseline. Her speciality: ceremonies of two to twenty guests, where every detail shows, and nothing can be left to chance. During her visit across the ER Hospitality Group portfolio — from Heritage Le Telfair to Le Château de Bel Ombre, from Awali to the Veranda properties — she wasn't simply scouting venues. She was looking for a partner capable of carrying multiple love stories at once. What struck you most about the ER Hospitality Group? What I rarely find is a group that refuses to repeat itself. Le Telfair is colonial elegance — a wedding that feels like another century. Awali is the opposite: barefoot, vibrant, never standardised. And Le Château de Bel Ombre is in a category of its own. In ten years of destination weddings, no single partner had ever offered me this complete a spectrum. Your ultra-intimate weddings demand absolute precision. How did Veranda demonstrate that? At Veranda Pointe aux Biches, during a wedding coordinated from Prague, I wasn't on site — but the Emotions DMC team were my eyes, my ears and my hands on the ground. They followed my clients' every detail with precision. And the Veranda team delivered from start to finish. That kind of silent execution cannot be improvised. Le Château de Bel Ombre clearly left a mark. What sets it apart? Our clients have seen Bali, Tuscany, Thailand. They are not easy to surprise. But a barefoot ceremony on the Gin'ja beach at Heritage Le Telfair — followed by a gala dinner at Le Château de Bel Ombre on the same evening? That is something you can only do in Mauritius. We are already building packages around this combination. It has become our signature Mauritius proposition. "A barefoot ceremony in the morning. A gala dinner in a colonial château in the evening. Same island, same day. That's Mauritius." — Karolina Dundar Hujeckova Mauritius is not simply a new entry in her catalogue. It is her answer to clients who have seen everything — and still long to be surprised.